Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we’re happy to accept returns on eligible items.

🧾 Return Eligibility

Items may be returned within 30 days of the delivery date, as long as they are unused, undamaged, and in their original condition with all tags still attached.
Please note: We are unable to accept returns on products that have been used, altered, or damaged after delivery.

🔁 Exchanges

For products with a manufacturer’s suggested retail price (MSRP) of $9.99 or more, we offer a one-time exchange service.
Before submitting a claim, please email us with your order # and photos of the defects to[email protected] We will arrange for a replacement bed immediately after confirming the defects.

We provide limited warranty coverage on qualifying products for up to 45 days from the date of purchase. Claims submitted after this period may not be eligible.

📌 Important Notes on Warranty Claims

• BESTFRIENDSBYSHERIBYUS reserves the right to verify any information provided, including proof of purchase.

• Warranty claims must include a valid receipt and clear photos showing the issue.

• All claims should be submitted via email to [email protected].

💳 Refund Process

Returns are processed within 3–5 business days after we receive your item. Once your return is approved and processed, a confirmation email will be sent to you.

Refunds will be issued to the original form of payment. Depending on your financial institution, it may take up to 5 additional business days for the refund to appear on your statement.

If you have any questions, please feel free to contact us through the following methods:
Phone: (720) 480-3942
Email: [email protected]

Address:
Best Friends by Sheri c/o Outward Hound
7337 S Revere Parkway
Centennial, CO 80112