FAQs

ORDER FAQ

How do I track my order?

We will automatically send you a confirmation email and tracking number once your order has been fulfilled by our team. If you have any questions about tracking, just shoot us an email at [email protected] and a member of our team will be glad to help.

How can I make a change to my order?

You may send us an email at [email protected] with your order number and the requested changes. We will make every effort to make the changes but in most cases it may not be possible as orders are processed shortly after they have been received. 

How can I return or exchange my item?

You can find our return policy and instructions here.

I received a defective product, what do I do?

If you received a defective product, please email us with your order # and photos of the defects to[email protected] We will arrange for a replacement bed immediately after confirming the defects.

Do you ship internationally?

At this time we do not offer international shipping due to high shipping cost.

If you have any questions, please feel free to contact us through the following methods:
Phone: (720) 480-3942
Email: [email protected]

Address:
Best Friends by Sheri c/o Outward Hound
7337 S Revere Parkway
Centennial, CO 80112